Refund policy

Last updated: October 16, 2026

Returns and cancellations

Return eligibility depends on where your order was delivered and the items in your order.

Where returns are accepted, items must be returned in the same condition they were received, unworn or unused, with tags, and in their original packaging or as otherwise indicated in the return instructions. We may reduce your refund if the item has been used, damaged, or handled more than necessary.

Orders delivered to Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden

Unless applicable law requires a different timeframe, you may request a return within 14 days after the last item on your order is delivered by providing your order number or proof of purchase.

You are responsible for arranging return shipping.

You can request cancellation or removal of items from your order until the item is shipped.

Orders delivered to all other locations

Return instructions and costs

Whether return or cancellation requests are accepted depends on the terms above and your rights under applicable law.

Start your return or cancellation request by logging into your account.

Unless we state otherwise or applicable law requires otherwise, you are responsible for return shipping costs for change-of-mind returns.

Damages and issues

Please inspect your order when you receive it and contact us immediately if an item is defective or damaged, or if you received the wrong item.

Exceptions and non-returnable items

Some items may not be eligible for return, as stated in the return terms above or on the product listing, website, or in-store at the time of purchase.

Exchanges

Cancellation requests before fulfilment

You may submit a cancellation request at any time before your order is fulfilled through “Returns and cancellations” in your customer account or through our Contact page.

We will promptly review your request and attempt to stop dispatch. Depending on the shipment’s physical progress, we may be unable to stop it even if the order has not yet been marked fulfilled. This does not prevent you from submitting a request before fulfilment or affect any statutory withdrawal or consumer rights.

If cancellation is completed, we will refund the payment for the cancelled items and any applicable delivery charges in accordance with applicable law.

EU right of withdrawal

Where EU withdrawal rights apply, you may withdraw from your purchase without giving a reason within 14 calendar days.

The withdrawal period begins the day after you, or a person you nominate other than the carrier, receives the goods. If items from a single order arrive separately, the period begins the day after receipt of the last item.

If the deadline falls on a Saturday, Sunday or applicable public holiday, it extends to the next working day.

To exercise this right, submit a notice through “Returns and cancellations” in your customer account or send a clear statement through our Contact page before the deadline. Withdrawal does not depend on our approval.

You must send the goods back within 14 days after notifying us of withdrawal. Contact us promptly for the correct return address and instructions. Return costs and refund arrangements are explained under “Return instructions and costs” and “Refunds”.

We will refund eligible cancelled orders within 14 days after we are informed of your cancellation, but we may withhold the refund until we receive the goods back or receive evidence that you have sent them back.

For eligible cancellations, we will refund the product price and the cost of standard delivery, if you paid for delivery. We are not required to refund any additional amount paid for express or premium delivery beyond the cost of standard delivery.

To request a return, follow the instructions above under Return instructions and costs. To request a cancellation, contact us.

United Kingdom returns and cancellations

If you are a consumer in the United Kingdom and purchase goods online, you may have the right to cancel your order within 14 days after the day you receive your goods, unless an exemption applies.

After you tell us you wish to cancel, you must return the goods to us within 14 days.

We will refund eligible cancelled orders within 14 days after we receive the returned goods or receive evidence that you have sent them back.

For eligible cancellations, we will refund the product price and the cost of standard delivery, if you paid for delivery. We may not refund any additional amount paid for express or premium delivery beyond the cost of standard delivery.

To request a return, follow the instructions above under Return instructions and costs. To request a cancellation, contact us.

Refunds

This policy does not limit any rights you may have under applicable consumer protection laws, including rights that may apply if goods are defective, not as described, not delivered within the required or agreed timeframe, or otherwise do not comply with applicable law.

Contact

To request a cancellation, start a return, inquire about a return, ask about an exchange or report damaged items, please contact us at thrustlab77@gmail.com.